Supporting Those In Crisis

Over the years Zac’s Place has earned a reputation for providing a safe haven and an environment of pro-active care and concern for some of Swansea’s most alienated people.

DURING THE PRESENT COVID-19 pandemic Zac’s Place is a key parter in a multi agency effort to support the homeless and vulnerably housed. Please see graphics below for info how to support at this moment in time. Regular activity and resources are being diverted in this united effort. Thank you. Other information can also be found via the Swansea Council pages here.

Our Covid19 Relief Support continues to be funded by our regular donated support with assistance from partnership grants, including those from: Crisis ‘In This Together’ small grants fund, Swansea Food Poverty Fund (Swansea Council), and Let Yourself Trust.

The Information & Services below have temporarily been replaces by emergency pandemic measures as described above. (Updated 14,12,20)

To support these efforts please see the ‘Support’ page on this site. Thank you.

For those sleeping rough on the streets, they are first of all sign posted to Zac’s Place in the morning, where volunteers are supported by local housing charity staff providing food, housing advice, medical support and importantly an opportunity to assess a person’s needs for housing. Many guests are fragile, chaotic and frightened. Many have slipped through the nets of major support networks, but Zac’s Place’s ability to open the door to all comers and befriend people has proven effective in making sincere connections.

An open door opens up new possibilities for introducing key workers to guests from all the relevant agencies such as the mental health team, drugs projects, housing agencies, hostels, dental care and GP services. Dry clothing, sleeping bags, and even Vaseline for trench foot treatment are simple measures for some folk in desperate times just to get through another day. Over the years Zac’s Place has also earned the reputation of being the last place in the city someone is likely to be banned from.  For some of our guests we are a staging post during a period of extreme crisis. Such is their chaos, they may not even remember being with us other than they felt safe. For some we have been a significant part of the catalyst for change and renewed hope and we have maintained a close relationship for many years.

Not Just a Soup Kitchen

Zac’s Place is a myriad of activities and action for the homeless population of Swansea, including:

Breakfast Provision for those Sleeping Rough

Every morning – Staffed by volunteers and in partnership with The Wallich, specifically for those who have slept rough on the streets that night or who are in crisis not only join us for food but specialised support. With regular visits from drug and alcohol team key workers, a dedicated nurse, community psychiatric nurse, housing support workers and more recently a DWP outreach worker, it is about a lot more than breakfast. It is an important gateway for accessing hostel spaces and supported accommodation in the city from the streets. The open access welcome environment, that has been a trademark reputation at Zac’s Place, makes it an environment where vulnerable people not only feel safe, but also supported and loved. On a typical morning we would see up to 25 people each morning for breakfast, every day of the year.

Coffee Bar Coffee Bar Thursday Evenings – In every city there will be soup kitchens, but not every venue endeavours to integrate it’s soup kitchen into the heartbeat of everything else that goes on. The Thursday night Coffee bar at Zac’s Place is an open access free hot meal for anyone that needs one. We can serve up to 45 meals each time and also meet many other practical needs from a dedicated team of volunteers. Anywhere between 1000-2000 meals per year.

Health Days & Drop In Clinic

Blood Sugar Level Checks

Blood Sugar Levels are one of the many checks carried out at a health day.

Working in partnership with the homeless nurse and the Swansea school of medicine, we have hosted health days several times a year where our friends can access multiple check ups in one place. Blood pressure, sugar levels, dental checks, flu vaccinations, chiropodist, sexual health advice, mental health team support are all available. Zac’s Place has often been the preferred venue for these as Zac’s Place has the reputation of being the last place the more chaotic people are likely to be banned from. These occasions can see up to 50 people access support. The homeless nurse also currently runs a drop in clinic three mornings a week from Zac’s Place.

Night Shelter

Zac’s Place has been one of the hosting churches providing overnight accommodation through the winter months for some of those sleeping rough in Swansea. It also had a key role in enabling this to become established in the city, with Swansea Hope, through our existing relationships with agencies and the council. The Night Shelter hosts up to 12 people each night. Zac’s Place continues to host breakfast 7 days each week through winter taking guests from the night shelter.

Essential Items

Food parcels, clothing, toiletries and other emergency items like sleeping bags, hand warmers in winter are distributed and always available when we have them in stock any time our doors are open. Along with this, there is always a welcome, a listening ear and pastoral support for those seeking it.


Zac’s Place has also been pro-active in raising issues of homelessness and the stories of people in crisis; most recently with BBC Wales in a series about life on the streets and Gritty Productions pilot theatre project, where those with experience of homelessness or were indeed still homeless, worked alongside actors to create original pieces of punchy autobiographical theatre. You may like to read this blog feature, written in the wake of the death of one of our friends, which was widely reported on at the time – ‘Is Anyone Listening’.

Gritty productions in progress

For some people Zac’s Place is the only safe haven in their lives. Here they find help, the love and support of others and, importantly, acceptance of who they are and the life that they are leading. It may not seem much, but for many, it is a lifeline.” Janet Keauffling, Nurse for the Homeless and Vulnerable Adults

To support these efforts please see the ‘Support’ page on this site. Thank you.

For some, the street is not only where they live, but also die.

For some, the street is not only where they live, but also die.

6 thoughts on “Supporting Those In Crisis

  1. Tonight I visited Zacs Place for a gig with Martyn Joseph and Whispering Bob Harris. I had never heard of Zacs Place before tonight and hearing what sean had to say and also some of the volunteers, I feel totally in awe of the work everyone does here. We all know that these places exsist but I think a lot of us pretend that they dont because it doesnt effect us or our families and it has really touched me tonight the work you guys do and I just want to say thank you and keep doing what your doing.
    God Bless each and everyone that pass through your doors

  2. Hi
    I work as a volunteer for the rough sleepers with Karl from the wallich organisation. I have been approached by some of my friends who would like to offer once a month donating a handmade meal (well 45 of them ) for your Thursday night soup kitchen. Would it be something that you would be interested in?

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